Refund policy
Return & Refund Policy
Last updated: August 24, 2026
At ALLUUSE, we want you to feel confident with every purchase. If something isn't right, we're here to help.
7-Day Returns
We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.
To be eligible, your item must be returned in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
How to Request a Return
To request a return, please contact us at:
alluuse.ltd@gmail.com
Please include your order number and a brief explanation of the reason for your return.
If your return is approved, we will provide you with the return instructions and the appropriate return details. Please do not send any items back before your return has been approved, as unauthorized returns may not be accepted.
Return shipping costs may apply unless the item is defective, damaged, or you received an incorrect item.
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Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at alluuse.ltd@gmail.com and provide your order number along with clear photos of the item.
We will review the issue and work with you to find the appropriate solution.
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Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or customized products
- Made-to-order items
- Items that have been worn, washed, used, altered, or damaged after delivery
- Items without their original tags or packaging
- Sale or final-sale items
- Gift cards
- Certain personal-care or beauty products
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
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Exchanges
We currently recommend returning the original item and placing a new order for the item you would like instead.
Once your return has been approved and processed, you can place a separate order for your preferred size, color, or product.
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European Union — 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days, in accordance with applicable EU consumer protection laws.
The item must generally be returned in the same condition in which you received it, including being unworn or unused, with tags attached and in its original packaging.
Certain exceptions may apply, including customized or personalized products and other items excluded under applicable law.
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Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and display the refund.
If you have not received your refund after 15 business days from the date we confirm its approval, please contact us at:
alluuse.ltd@gmail.com
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Questions About Returns?
We're here to help.
For any questions regarding returns, exchanges, refunds, or your order, contact us at:
alluuse.ltd@gmail.com
ALLUUSE
Designed to be yours.